Privacy Policy
POPIA Compliance
Privacy Policy & POPIA Notice
Natasja De Kock Occupational Therapy respects your privacy and is committed to protecting personal information in line with the Protection of Personal Information Act, 4 of 2013 (POPIA), and applicable South African privacy requirements.
1. Purpose of This Policy
This policy explains how personal information may be collected, used, stored, protected, and shared when you use this website, submit an enquiry, book an appointment, or communicate with the practice.
2. Personal Information We May Collect
We may collect information such as your name, surname, contact number, email address, message details, appointment-related information, and any information voluntarily submitted through website forms, email, WhatsApp, or direct communication.
3. How Your Information Is Used
Personal information is used to respond to enquiries, manage appointment requests, provide occupational therapy services, communicate with clients or caregivers, maintain practice records, and comply with legal, ethical, and professional obligations.
4. Healthcare & Service Information
Where occupational therapy services are provided, relevant health, functional, assessment, intervention, and care-related information may be collected and processed as part of professional service delivery and record keeping.
5. Consent
By submitting information through this website or communicating with the practice, you consent to the collection and processing of your personal information for the purposes described in this policy.
6. Protection of Information
Reasonable organisational and technical safeguards are used to protect personal information against loss, unauthorised access, misuse, disclosure, alteration, or destruction.
7. Sharing of Information
Personal information will not be sold or shared for marketing purposes. Information may only be shared where required for service delivery, with consent, where legally required, or with relevant healthcare, administrative, or professional parties when appropriate.
8. Website Forms & Email
Information sent through website forms or email is used to respond to your enquiry. Please avoid submitting highly sensitive or unnecessary information through general website forms unless requested.
9. Cookies & Website Data
This website may use basic cookies or analytics tools to improve website performance and user experience. These tools may collect non-personal technical information such as browser type, device information, pages visited, and general usage behaviour.
10. Your Rights
You have the right to request access to your personal information, ask for corrections, object to processing where applicable, request deletion where legally appropriate, and lodge a complaint with the Information Regulator of South Africa.
11. Retention of Information
Personal and practice-related information is retained only for as long as necessary for service delivery, record keeping, legal compliance, professional obligations, and legitimate practice purposes.
12. External Links
This website may link to third-party websites, social media profiles, maps, or documents. Natasja De Kock Occupational Therapy is not responsible for the privacy practices or content of external websites.
Privacy Enquiries
For questions about this Privacy Policy or POPIA-related requests, please contact:
Email: info@awesometherapy.co.za
Phone: 064 556 1302
